General Terms and Conditions of Chalets Montmorency

Welcome to Chalets Montmorency. Before confirming your booking, please take the time to read these general terms and conditions, including our rates and cancellation policies.

1. Rates and Payment

  • Rates: Our rates include accommodation and access to specific facilities (indoor pool, spa, fireplaces). Additional fees may apply for specific services or options. Rates are displayed in CAD and include applicable taxes.
  • Deposit: Depending on the period, a deposit of 50% to 60% of the total booking amount is required to confirm your stay.
  • Balance Payment: The balance must be paid 30 days before the arrival date for high and regular seasons (e.g., holiday period, long weekends) and 14 days before for off-peak season (e.g., summer season).
  • Accepted Payment Methods: We prefer payments via Interac, bank transfer, or secure online payments using Visa or MasterCard. We comply with electronic transaction security standards.

2. Cancellation and Refund Policy

  • Off-peak season
    • Free cancellation up to 30 days before arrival.
    • More than 14 days before arrival: Deposit is non-refundable.
    • Less than 14 days before arrival: No refund.
  • Regular season & Long weekends
    • Free cancellation up to 60 days before arrival.
    • More than 30 days before arrival: Deposit is non-refundable.
    • Less than 30 days before arrival: No refund.
  • High season
    • More than 60 days before arrival: 50% of the deposit will be refunded.
    • 30 to 59 days before arrival: Deposit is non-refundable.
    • Less than 30 days before arrival: No refund.

3. Reservation Modifications

Subject to availability, you can modify your reservation free of charge up to 14 days before arrival for 1- to 2-bedroom units, and up to 30 days for 3-bedroom units or larger. After this period, any changes will be considered a new booking and may incur fees.

4. Arrival and Departure Conditions

  • Reception: Our offices are open every day from 10:00 AM to 8:00 PM. Off-season hours (mid-April to mid-June and mid-October to the end of November): 10:00 AM to 4:00 PM.
  • Check-in: Chalets are available from 4:00 PM on the day of arrival.
  • Late arrival: If you plan to arrive after 8:00 PM, please inform us by 3:00 PM on the day of arrival to arrange for self-check-in.
  • Early check-in: Early check-in requests are subject to availability and incur a $60 fee (taxes not included).
    Early check-in is possible from 12:00 PM.
    ⚠️ To guarantee early check-in, booking the night before your arrival is necessary. You will receive a confirmation email from our team regarding availability. Special note: In the off-peak season, we are happy to offer this service at no additional charge. Important: Please include your early check-in request when booking online.
  • Check-out: Check-out must be done before 10:00 AM.
  • Late check-out: Late check-out requests are subject to availability and incur an $80 fee (taxes not included).
    Late check-out is possible until 2:00 PM.
    ⚠️ To guarantee late check-out, booking an additional night is necessary. You will receive a confirmation email from our team regarding availability. Special note: In the off-peak season, we are happy to offer this service at no additional charge. Important: Please include your late check-out request when booking online.

5. Client Responsibilities

The client agrees to respect the premises and furniture provided. Any degradation or damage caused will be charged to the client. We also ask that you leave the chalet in a reasonably clean state. Additional cleaning fees may apply if necessary. A security deposit is required for all our bookings. This amount is authorized on your credit card but not charged. A few days before your arrival, or upon arrival, we will request authorization for the deposit as follows:

  • $100 for studios and 1-bedroom condos
  • $200 for 2-bedroom condos
  • $300 for 3-bedroom condos
  • $400 for 4-bedroom condos
  • $500 for 5-bedroom condos
  • $600 for 6-bedroom chalets
  • $1,000 for 8-bedroom houses

The authorized amount on your card will be canceled after cleaning and inspection by our maintenance team, within a few days following your departure. This authorization may be canceled within 7 to 10 business days on your credit card statement. In case of damages or non-compliance with occupancy policies, the security deposit will be used to cover corresponding costs. A detailed email with photos and the invoice will be sent to the client.

6. Liability and Insurance

Chalets Montmorency cannot be held responsible for theft, loss, or damage to clients’ personal property. We recommend that clients take out travel insurance to cover these eventualities.

7. Use of Facilities and Respect for the Premises

Our facilities are provided for personal use and must be respected for the benefit of other guests.

  • No noise after 11:00 PM
  • Children: The age of children is 17 years or younger.
  • Interior setup: You may arrange your unit to your liking upon arrival, provided that everything is returned to its original place before departure. Otherwise, additional fees may apply.
  • 100% Non-smoking: Chalets Montmorency is a smoke-free property, and we pride ourselves on providing a smoke-free environment. All units and common areas are 100% non-smoking. Failure to comply with this policy will incur a $200.00 penalty on your credit card for odor treatment.
  • Fireplace: You are welcome to use the fireplace in your unit. Instructions for fireplace use:
    • Open the fireplace trap before lighting the fire.
    • Use only one log at a time.
    • Do not close the glass doors of the fireplace as they may crack if the fire is too intense.
    • Never leave the fire unattended.
    • You are responsible for smoke-related damages; cleaning fees may apply.
    • Do not place any objects in front of the fireplace; a clearance of 48 inches must be maintained.
    • Do not operate bathroom fans, kitchen hoods, or fans while the fireplace is in use.
    • Ensure the fire is completely extinguished before closing the trap.
    • Artificial logs and firewood are available for sale at the reception and/or at local stores.

Please note that our “Ski in/Ski out” studios at the foot of Mont-Sainte-Anne do not have a fireplace.

8. The World of Dogs

Although we love animals, we accept only dogs. It is mandatory to inform our reception team at the time of booking and/or upon arrival that you will be accompanied by your dog during your stay.

Cleaning fees are $25 per night per dog, up to a maximum of $125 (taxes not included).
As the owner or companion, you are fully responsible for your dog. You must clean up after your dog.
It is forbidden for your dog to relieve itself on the balconies and terraces of Chalets Montmorency.
A maximum of two dogs per unit is permitted.
Dogs are not allowed in our “Ski in/Ski out” studios.
Additionally, dogs are not allowed in the pool or the laundry room.

Each guest accompanied by a dog must also comply with the following terms and conditions:

  • The safety of other guests and staff will never be compromised by your dog’s presence.
  • Dogs must always be kept on a leash in public areas of the property.
  • Dogs must never be left unsupervised in your unit.
  • If you need to leave your dog alone in the unit, it must be in a crate.
  • The tranquility of other guests must not be disturbed by your dog.
  • Please bring your dog’s bed. It is forbidden to allow your dog on the beds, sofas, or chairs.
  • The furniture in the unit must not be damaged by your dog during your stay.
  • You are responsible for any damages caused by your dog to our property.

The management of Chalets Montmorency reserves the right to revoke your dog’s stay at any time if any of these terms and conditions are not respected, without refund of your stay.

9. Force Majeure

In case of force majeure (weather conditions, pandemics, etc.), we reserve the right to modify, reschedule, or cancel the reservation without charges. A full refund will be offered.

Pandemic Cancellation and Refund Policy:

At any time: When we are still able to offer our rental accommodations but your reservation no longer complies with the sanitary measures decreed by the public health authorities, we will offer you a future credit valid at any time, transferable and without expiration.

Future credit: (*In summer, Saint-Jean-Baptiste Day | Canada Day | Labour Day | Thanksgiving) (*In winter, Valentine’s Day weekend, Easter and economy season weekends) (*In winter, high season including Christmas | Spring Break | UCI World Cup) In the event that travel between regions is prohibited due to a pandemic or that we must close to comply with public health directives, we will offer you a future credit valid at all times, transferable and without expiry.

Full refund: In winter, economy season (mid-November to April 30)* and in summer (May 1 to mid-November)*.
Should travel between regions be prohibited due to a pandemic or should we have to close to comply with public health directives, we will offer you a full refund.

10. Acceptance of Terms and Conditions

Confirming your reservation implies full acceptance of these general terms and conditions. It is a pleasure to welcome you to one of our units. For a pleasant and worry-free stay, please adhere to the instructions and rules outlined above. Please note that additional fees may apply in case of non-compliance.

For any questions, our team is available to assist you.