General terms and conditions of sale of Chalets Montmorency
Welcome to Chalets Montmorency. Before confirming your reservation, please take a moment to review our general terms and conditions of sale, including our rates and cancellation policies.
1. Rates and Payment
Rates
Rates include accommodation as well as access to the listed facilities (indoor pool, spa, fireplaces).
Additional fees may apply for certain services or optional add-ons.
All prices are displayed in Canadian dollars (CAD) and include applicable taxes.
Accepted Payment Methods
We prefer payments by Interac e-Transfer, bank transfer, or secure online payments by Visa or MasterCard credit card. We comply with electronic transaction security standards.
2. Payment & Cancellation Policies
Conditions vary depending on the season, type of unit, and stay period.
A. Regular Winter & Summer
All villas and chalets with 4 bedrooms or more, as well as all unit types during long weekends
Payment
24 hours after booking confirmation: 50% of the total amount is charged (deposit)
30 days before arrival: remaining 50% is charged (balance)
Cancellation
Within 24 hours of booking confirmation: full refund (0% fee)
After 24 hours and more than 90 days before arrival: 25% cancellation fee
Between 30 and 89 days before arrival: 50% cancellation fee
30 days or less before arrival: 100% cancellation fee (non-refundable)
B. Summer – Economy Season
All units with 3 bedrooms or less during the summer season, and all unit types during shoulder seasons
Payment
30 days before arrival: 50% of the total amount is charged (deposit)
14 days before arrival: remaining 50% is charged (balance)
Cancellation
31 days or more before arrival: no fee (100% refundable)
Between 15 and 30 days before arrival: 50% cancellation fee
14 days or less before arrival: 100% cancellation fee (non-refundable)
C. High Season
Holiday period & special events (e.g. Mountain Bike World Cup, peak periods)
Payment
24 hours after booking confirmation: 50% of the total amount is charged (deposit)
60 days before arrival: remaining 50% is charged (balance)
Cancellation
Within 24 hours of booking confirmation: full refund (0% fee)
After 24 hours and more than 60 days before arrival: 50% cancellation fee
60 days or less before arrival: 100% cancellation fee (non-refundable)
Important
All cancellations must be submitted in writing. Refunds (when applicable) are issued by bank transfer. These policies apply to all reservations, including promotional bookings. No refunds will be issued for no-shows or early departures.
3. Reservation Modifications
Subject to availability, reservations may be modified without additional fees up to 14 days before arrival for 1- and 2-bedroom units, and up to 30 days before arrival for units with 3 bedrooms or more.
After this deadline, any modification will be considered a new reservation and may incur additional charges.
Not valid for high season stays and peak periods (e.g., holiday season, school breaks, long weekends).
4. Check-In and Check-Out Conditions
Number of Occupants
The number of guests occupying the unit must not exceed the maximum capacity indicated at the time of booking. Any undeclared additional guest may result in extra charges or cancellation of the stay without refund.
Reception
Our offices are open every day from 10:00 AM to 8:00 PM. Off-season hours (mid-April to mid-June and mid-October to the end of November): 10:00 AM to 4:00 PM.
Check-in
Units are available from 4:00 PM on the day of arrival.
Late arrival
If you plan to arrive after 8:00 PM, please inform us before 3:00 PM on the day of arrival to arrange for self-check-in.
Check-out
Check-out must be done before 10:00 AM.
Early check-in
Early check-in requests are possible, subject to availability, and are subject to a fee of $60 (plus taxes).
Early check-in can be arranged starting at 12:00 PM. Our team will send you an email to confirm availability.
Important: Please specify your early check-in request when making your online reservation.
⚠️ To guarantee an early check-in, it is necessary to book the previous night.
Special Note: During the low season, we will be happy to offer this service at no additional cost.
5. Client Responsibilities
Guests agree to respect the property and the furniture provided. Any damage caused during the stay will be charged to the guest. Guests must also leave the unit in a reasonably clean condition. Additional cleaning fees may apply if necessary.
The guest responsible for the reservation is also responsible for the behavior of all occupants and visitors associated with their stay.
Credit Card Authorization for Incidentals
By making a reservation or staying at the property, the guest authorizes Chalets Montmorency to charge the credit card provided at the time of booking or check-in for any additional charges incurred during or after the stay, including but not limited to:
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damages
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excessive cleaning
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security interventions
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improper use of facilities
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any operational measures required following an incident
This authorization constitutes explicit consent by the guest to the application of fees in accordance with these terms and conditions.
Security Deposit
A security deposit is required for all reservations. Please note that this amount is only a pre-authorization on your credit card and will not be charged immediately.
This temporary hold will be processed a few days before arrival or upon check-in, according to the following amounts:
- $100 for studios and 1-bedroom condos
- $200 for 2-bedroom condos
- $300 for 3-bedroom condos
- $400 for 4-bedroom condos
- $500 for 5-bedroom condos
- $600 for 6-bedroom chalets
- $1,000 for 8-bedroom houses
The authorized amount on your card will be canceled after cleaning and inspection by our maintenance team, within a few days following your departure. This authorization may be canceled within 7 to 10 business days on your credit card statement. In case of damages or non-compliance with occupancy policies, the security deposit will be used to cover corresponding costs. A detailed email with photos and the invoice will be sent to the client. Long-term stays: For stays of 32 nights or more, the amount will be charged to your credit card.
6. Liability and Insurance
Chalets Montmorency cannot be held responsible for the loss, theft, or damage of guests’ personal belongings, including items forgotten, misplaced, or left unattended in the units, common areas, or public spaces on the property.
Personal belongings remain the sole responsibility of the guest at all times. We strongly recommend checking your belongings before departure and purchasing travel insurance to cover such situations.
7. Use of facilities and house rules
Our facilities are provided for personal use and must be respected for the benefit of other guests.
Interior Arrangement
Guests may rearrange furniture during their stay provided everything is returned to its original location before departure. Otherwise, additional fees may apply.
Children
Children are considered 17 years old and under.
Events and Gatherings
Parties, events, or gatherings are not permitted without prior authorization from management.
Fireplace
You may enjoy using the fireplace in your unit. If you are unfamiliar with its operation, please ask our team for assistance.
Fireplace instructions:
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Open the fireplace damper before lighting a fire
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Use only one log at a time
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Do not close the glass doors if the fire becomes too intense
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Never leave a fire unattended
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Ensure the fire is fully extinguished before closing the damper
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Keep a minimum clearance of 48 inches in front of the fireplace
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Do not operate bathroom fans or the kitchen hood while using the fireplace
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Firewood is not provided. Artificial logs are available at the reception desk and firewood can be purchased locally.
Note: Ski-in / Ski-out studios at the base of Mont-Sainte-Anne do not have fireplaces.
Non-Smoking Policy
Chalets Montmorency is proud to offer a 100% smoke-free environment for the comfort of all our guests.
Smoking or vaping is strictly prohibited, including cigarettes, electronic cigarettes, cannabis, or any other substance, inside all units and in all indoor common areas.
To prevent smoke and odors from entering the buildings, smoking and vaping are also prohibited within 9 metres (30 feet) of any door, window, or air intake.
Failure to comply with this policy will result in a $200.00 charge to your credit card to cover odor removal and cleaning costs.
Quiet Hours
No noise after 11:00 p.m.
Enforcement of Rules
Chalets Montmorency reserves the right to refuse access or terminate a stay if guests fail to respect these rules or behave in a manner that disturbs other guests. No refund will be issued in such cases.
8. Services and Facilities
To enhance your stay, Chalets Montmorency offers a variety of services and shared facilities for the enjoyment and comfort of our guests.
Pool and Hot Tub
Our indoor pool and hot tub are available to our guests during the scheduled time slots offered. To ensure an enjoyable experience for all our guests, access is limited to 15 guests per time slot. Please contact the front desk to reserve your time slot.
Private hot tub in certain chalets
To respect your privacy, we do not provide daily maintenance of your private hot tub during your stay.
Hot tub operating instructions are available inside your unit. We kindly ask that you read them before your first use to ensure safe operation and help maintain the hot tub in good condition throughout your stay.
Additional charges may apply if the hot tub is damaged or requires extra cleaning due to improper use or failure to follow the operating instructions.
If the hot tub is equipped with a safety strap, simply press the buttons on each side to release it. Please refasten the safety strap before your departure.
Free High-Speed Wireless Internet
We offer a free wireless internet access to all our guests at the reception, pool, and in all our units.
Seasonal barbecues
Each off-site unit features its own private barbecue, and several shared barbecue stations are available on the main Chalets Montmorency property.
Available during the summer season only.
(Not available for our Ski-in / Ski-out Studios.)
Electric Vehicle Charging Stations
Two electric vehicle charging stations are available for all our guests. They are located on the main site of Chalets Montmorency. Please ensure to properly coil the cable after use to avoid any damage.
Seasonal outdoor fire pits
A shared outdoor fire pit is available in the courtyard of the Chalets Montmorency property and in the courtyard of our 5-bedroom villas.
A private outdoor fire pit is available at the 6-bedroom chalet and the 8-bedroom farmhouse.
Available during the summer season only. Firewood is not provided.
(Not available for our Ski-in / Ski-out Studios.)
Picnic Areas
Shared picnic tables are available in the courtyard of the Chalets Montmorency property, in the courtyard of our 5-bedroom villas, and at our 6-bedroom chalet and 8-bedroom farmhouse.
Each off-site unit also features a private patio set on its balcony or terrace.
Available during the summer season only.
(Not available for our Ski-in / Ski-out Studios.)
Laundry facilities
Free public laundry on our main site.
Paid public laundry facilities are available at the ski-in / ski-out studios.
Laundry detergent is available for purchase at the reception.
Parking
Parking is free for all our guests.
Safe Use of Facilities
Facilities (pool, spa, common areas, and equipment) must be used safely and responsibly. Any incident resulting from improper use of the facilities that requires temporary closure, staff intervention, specialized cleaning, or any safety measures may result in additional charges billed to the responsible guest.
Dogs are welcome!
Dog Policy
At Chalets Montmorency, we know that dogs are part of the family. That’s why we are pleased to welcome them in many of our accommodations.
To ensure everyone’s safety, protect our accommodations, and provide an enjoyable stay for all our guests, we kindly ask that you comply with the following policy.
By booking a stay with your dog, you acknowledge that you have read and agree to comply with this policy.
Before Your Arrival
- We welcome dogs only. Cats and all other animals are not permitted.
- Your dog’s presence must be declared at the time of booking or, at the latest, upon arrival.
- A fee of $25 per night, per dog applies (maximum $125 per stay, plus applicable taxes).
- A maximum of two dogs per accommodation is permitted.
- Dogs are not permitted in our Ski-in / Ski-out Studios.
During Your Stay
Safety First
The safety, comfort, and peace of mind of our guests and staff are our top priorities.
Accordingly:
- Dogs must remain under their owner’s control at all times.
- Dogs must be kept on a leash whenever they leave your accommodation and while in any common areas of the property.
- Any dog displaying aggressive, dangerous, or disruptive behaviour may be refused or required to leave the property.
When Your Dog Is Left Alone
We ask that you do not leave your dog unattended in your accommodation.
If this is exceptionally necessary:
- your dog must remain calm and not disturb other guests;
- your dog must be secured in an appropriate crate or carrier;
- any barking or other disturbance must stop immediately to preserve the comfort and quiet enjoyment of other guests.
Chalets Montmorency reserves the right to contact you and require your immediate return to your accommodation if your dog is causing a disturbance.
Respecting Your Accommodation
To help us preserve our accommodations:
- please bring your dog’s own bed;
- dogs are not permitted on beds, sofas, or armchairs;
- if your dog is accustomed to getting on furniture, we ask that you take all reasonable measures to prevent this during your stay. Should it nevertheless occur, please use your own blanket to protect the furniture;
- dogs must never be left unattended on a balcony or terrace;
- washing or grooming your dog in the unit’s bathtubs or showers is not permitted.
Common Areas
Dogs are not permitted inside the indoor pool building, the hot tub area, or the laundry room.
Outdoor Areas
Dog owners must:
- immediately pick up after their dog;
- dispose of waste bags in the designated garbage bins;
- never allow their dog to relieve itself on balconies, terraces, or landscaped areas of the property.
Owner’s Responsibility
The owner or handler of the dog remains fully responsible for their animal throughout the entire stay.
The owner confirms that their dog is in good health, properly vaccinated, and does not exhibit any aggressive or dangerous behaviour that could compromise the safety or comfort of other guests or staff.
The owner is responsible for, including but not limited to:
- their dog’s behaviour;
- any property damage caused at Chalets Montmorency;
- any injury or damage caused to another person or animal;
- any additional cleaning charges that may be required.
The guest agrees to indemnify Chalets Montmorency for any damage, loss, or expense arising from the presence or behaviour of their dog during their stay.
Chalets Montmorency reserves the right to charge the guest for any damage or additional cleaning costs resulting from their dog’s presence.
The guest remains fully responsible for any claim, legal action, or liability arising directly or indirectly from any incident involving their dog and agrees to hold harmless Chalets Montmorency, its owners, officers, directors, managers, and employees from any liability in connection with such incident.
Chalets Montmorency reserves all legal rights and remedies to recover any amounts that may be owed.
Failure to Comply with This Policy
Chalets Montmorency reserves the right to require the immediate removal of a dog or, in more serious cases, to terminate the guest’s stay if this policy is not respected or if the safety, comfort, or peaceful enjoyment of other guests or staff is compromised.
In such cases, Chalets Montmorency may require the immediate departure of both the guest and their dog, without any refund of accommodation charges.
Thank you for your cooperation. By following these simple guidelines, you help us provide an enjoyable experience for all our guests and allow us to continue welcoming dogs at Chalets Montmorency.
10. Force Majeure
In cases of force majeure (severe weather, pandemics, etc.), Chalets Montmorency reserves the right to modify, postpone, or cancel a reservation.
11. Acceptance of Terms and Conditions
Confirmation of your reservation implies full acceptance of these general terms and conditions of sale.
We are pleased to welcome you to one of our units and ask that you respect the rules and guidelines above to ensure a pleasant stay.
By confirming a reservation or staying in one of our units, the guest acknowledges having read, understood, and accepted these terms and authorizes Chalets Montmorency to charge applicable fees to the credit card provided at the time of booking or during the stay when necessary.
For any questions, our team will be happy to assist you.
The Chalets Montmorency
1 800.463.2612 | info@chaletsmontmorency.com | www.chaletsmontmorency.com
# CITQ : 008234 – 159563 – 301296 – 246503 – 246525